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Customer
Service
Phone number: 615-738-8186
Store
Hours: 9am-5pm Eastern Standard Time Monday-Friday
Local
Same Day Delivery:
Local same day delivery is available for $6.00 based on delivery
location. All local delivery orders must be called in to 615-738-8186.
Delivery hours are 10am-6pm Monday - Friday. Orders placed
after 2pm will be delivered on the next business day. All
orders are subject to credit card authorization. If there
are problems verifying your credit card, your delivery will
be delayed.
Return
Policy
100% Money
Back Guarantee (Within 30 days of purchase). Simply call or
email us with your order number and the reason for your exchange
or request for a full refund and we will provide you with
specific return instructions.
Shipping
Information
MainStreet
Candle Company ships to the U.S., and Canada. Alaska and Hawaii
orders ship via United States Postal Service (2 nd Day Priority
Mail) and
MUST
BE CALLED IN . All orders are subject to credit card
authorization. If we have problems contacting you due to credit
card authorization complications, your order will be delayed.
Shipping and handling charges are calculated based on merchandise
subtotal.
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STANDARD DELIVERY SERVICE: for in-stock
items is 5-10 business days Monday-Friday based on location
within the U.S.
•
OVERNIGHT SERVICE: MUST BE CALLED IN AT
615-738-8186 (add $20.00) next business day delivery for
orders placed by 11 a.m. (EST) Monday-Friday.
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2 ND DAY PRIORITY SERVICE: MUST BE CALLED
IN AT 615-738-8186 (add
$12.00) delivery within 2 business days, for orders placed
by 11 a.m. (EST) Monday-Friday.
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SATURDAY DELIVERY: MUST BE CALLED IN AT
615-738-8186 ( add $25.00) Guaranteed
Saturday service for orders placed by 11 a.m. (EST) Monday-Friday.
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Items ordered by 11 a.m.(EST) Monday-Friday will be shipped
same day
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Items ordered by 11 a.m. (EST) Friday will arrive Monday
for next day air delivery
We
will ship to APO or FPO (military) addresses; however, we
can not guarantee delivery due to tracking difficulties.
Holiday
Shipping
Holidays
are at the discretion of the courier and may be subject to
change. During the holidays, please be sure to make the necessary
arrangements with your order to avoid any unnecessary miscalculations.
Please call us at 954-232-1559 if you have any questions.
Tell us about yourself
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